We hope that you love our products as much as we do.
Returns & Exchanges
We believe in our products so much that we offer a 30-day guarantee so you can shop with confidence. But there may be occasions when you feel it necessary to return a product.
If you're unhappy with your item or would like to swap your item for a different product, please return your purchase to us for a refund or exchange. You simply need to:
- Contact our customer support at email@example.com for a return number.
- Follow the details sent to you by email once completed.
- Take the parcel to your local post office! (You will need to pay return postage).
- We will send your replacement item or refund your payment within 7 working days upon receipt of your item.
- We can only fulfil refund/exchange requests for those orders sent back through our customer support team at firstname.lastname@example.org, which will issue you with a return number to add to your parcel.
- We can only exchange products for up to the same value as the original order.
- We are unable to refund just part of a collection - to get a refund for collection items, please return the whole collection, and the full sum paid for the collection can be refunded.
Products purchased in-store through our SKIN-RG Salons or retailers can only be returned in accordance with their returns and refund policy. Please contact our Customer Support at email@example.com or call us on +44 (0)1621 736382.