Refund policy

We hope that you love our products as much as we do. 

Returns & Exchanges

We believe in our products so much that we offer a 30-day guarantee so you can shop with confidence. But there may be occasions when you feel it necessary to return a product. 

If you're unhappy with your item or would like to swap your item for a different product, please return your purchase to us for a refund or exchange. You simply need to:

  1. Contact our customer support at for a return number.
  2. Follow the details sent to you by email once completed.
  3. Take the parcel to your local post office! (You will need to pay return postage).

Please note:

  1. We will send your replacement item or refund your payment within 7 working days upon receipt of your item.
  2. We can only fulfil refund/exchange requests for those orders sent back through our customer support team at, which will issue you with a return number to add to your parcel.
  3. We can only exchange products for up to the same value as the original order.
  4. We are unable to refund just part of a collection - to get a refund for collection items, please return the whole collection, and the full sum paid for the collection can be refunded.

Products purchased in-store through our SKIN-RG Salons or retailers can only be returned in accordance with their returns and refund policy. Please contact our Customer Support at or call us on +44 (0)1621 736382.