Shipping policy

DELIVERY SERVICES 

Free Courier* UK Mainland Delivery on all orders over £40.00 *excluding highlands and islands.
Monday – Friday

SKIN-RG ships worldwide. If your location is not showing, please let us know and we will do our best to help you.  Please be aware that there will be delivery charges and taxes to pay. We advise you to please check the requirements with the local authority before placing your order.

Have a question? Simply email info@skin-rg.com.

We offer FREE courier delivery in the UK on all orders over £40.00.

  • You would expect to receive your order within 48 hours if your order was placed before 11 a.m.

The vast majority of our deliveries within the UK are provided by our trusted courier rapid dispatch.

Please note that our courier bags are made from recycled plastic, and the noodles inside are made from corn starch and sticky dots are made from cellulose, which is compostable.

 

TRACKING YOUR ORDER
Once you’ve placed an order and your order is dispatched, we will send you a confirmation email. If a gremlin has intercepted your email or you have not received it, then please contact our Customer Service Department on +44 (0) 1621 736382 who will issue you with a tracking number.


RETURNS EXCHANGES & REFUNDS
We hope you love our products as much as we do, but if you are unhappy with any item purchased, we offer a 30-day guarantee for a refund or exchange for another product. The product must be unopened and in the original condition they were received. Products purchased in-store can only be returned in accordance with their returns and refund policy. Please contact our Customer support at info@skin-rg.com or call us on +44 (0)1621 736382.


HOW DO I CANCEL AN ORDER
You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product.  Please be aware that orders are processed on the same day, as soon as payment is made. For more information, please call our Customer Centre on +44 (0)1621 736382 or email info@skin-rg.com with your name, address and order reference number.

You also have the statutory right to withdraw from the order at any time after it has been dispatched. Please call our Customer Centre on +44 (0)1621 736382 at busy times you may need to leave a message or email info@skin-rg.com with your name, address and order reference number.