FAQ's

Got a question? Check out our FAQ's

FAQ's

We recommend that you use the product within six months of opening.

And by the best-before date (found on the base of the product).

We use an ophthalmically approved preservative called Benzyl Alcohol DHA. Meaning this is approved for use around the eyes. Our products do not contain multiple preservation systems as we prefer not to use harsh artificial ingredients.

Our preservative Benzyl DHA Alcohol is approved under the Soil Association, unlike other common preservatives such as Phenoxyethanol and Parabens, which are not permitted in Soil Association Formulations. For more about ingredients that are "banned by us" please follow the clickable link. Benzyl Alcohol DHA is not the same as consumable "alcohol" (ethanol) and is kind to the skin.

There are many reasons we would prefer you to be loyal to us vs curating your own regime. So let's explore the reasons and then you can make your own decision.

1. Our formulas have been designed to be layered and used together. Deborah Scott explains, "our products have been tried and tested to work synergistically together to give optimum results. You can see the difference in the complexion straight away compared to mixing other skin systems".

2. Care has been taken to ensure the ingredients within each formula will complement each other to boost a product's effectiveness.

3. With SKIN-RG, the products are designed with maximum purity. They are free from questionable ingredients, for example, nylon, co-polymers, vinyl and other plastics. It is necessary to know precisely what is in the other product and understand the other products ingredients before you begin mixing them. You can risk upsetting the skin's natural biome by using products that do not work synergistically. the skin suddenly changing, becoming oily or dry. Other signs that the skincare you are using is not working can be clogged pores, rashes, redness, patches or milia.

With so many incredible skincare products on the market, it's easy to find a few in your bathroom and want to use them to look your best. But our need to look our best can result in skin allergies.

Skin-rg is dedicated to using the best, unique, natural ingredients as part of a healthy skincare regimen. Even with the most natural products, there's always the risk of allergies. People can be allergic to all kinds of materials and ingredients at any time, whether natural materials like pollen or synthetic materials like certain types of synthetics, for example, retinol. 

Top tip: When you're trialling a new Skin-rg skincare product alongside other skincare products, it is essential to patch-test them first to ensure that you will not have an allergic reaction. 

We advise that when using Skin-rg products, it is best to refrain from using other products or minimise their usage. 

Why do you recommend not using other products alongside Skin-rg?

There are two main reasons: 

1. We cannot be sure what is contained inside other manufacturers of skincare products, which could result in you reacting. 

For example, we use a pharmaceutical grade Vitamin C inside Phoenix Super C, a high dose of 15%. However, if other types of Vitamin C are contained inside other skincare you are using, such as synthetic vitamin C or synthetic retinol, you could be, without even knowing, creating an allergic reaction in your skin. So our advice is to stop using other products for at least 48 hours before using them and then try Skin-rg.

Top Tip Be mindful with Retinols that they thin the skin which lead to sensitivity. Even if you have never been sensitive before you can over years suddenly find your self not tolearating products which could be through retinol sensitivity. Look for alternatives like The Matrix Plant Retinol which is ideal for skin that has become easily upset.

What is a skincare patch test?

A patch test is a simple way of checking whether your skin will react to new products such as cosmetics, soaps, moisturisers, or topical medications. Patch testing is a common way to check for a variety of allergies.

Why is a skincare patch test important?

You should patch-test a product before you use it to avoid the potential severity of an allergic reaction. Allergies can cause anything from minor redness to painful swelling or worse. Patch testing is essential because it will help you ensure that you can safely use a new skincare product.

How to patch-test a skincare product

Patch testing is simple. Remember that you'll need to set some time aside if you want to do your patch test properly. Follow the steps below.

1.)Use a Clear Patch of Skin

Choose an accessible and clear skin patch to test whatever the product is. It should be somewhere you can comfortably leave alone for up to 24 hours. The skin around the crook of your elbow is an excellent example of the kind of area you can use.

2.)Wash the area first

Wash and clean the patch of skin you're going to use first. Do not use any of your usual skincare products. Use a plain body wash on the area. If there is a reaction, you will want to be sure it's the new product you applied and not something else. So make sure to clean the area before you begin.

3.)Apply a small amount to the skin

Apply a small amount of the product to the patch of skin you've chosen, and cover the area with a plaster/dressing (a make you have used before).

4.)Wait 24 Hours

Now it's time to wait. Ideally, 24 hours should pass before removing the dressing. However, if you experience pain, burning, or itching, you should remove the bandage and wash the affected area immediately.

What You're Looking For

It will be easy to tell if you're allergic to the product. When you first remove the bandaid, you may notice some pink or red colour from the bandaid itself, but this should fade after a short while. If the redness does not disappear, you may have a mild allergy.

If the skin is red, raised, itchy, or covered with a rash, you likely have an allergy to the product. If you're unsure or have had reactions to skincare products, it's a good idea to talk to your therapist or contact us and or your doctor.

Our products are concentrated and designed with maximum ingredients to give full benefit.

Instead, we prefer to give you fantastic value rather than a high water product that "costs less" in the short term but will cost more in the long term, not only to your skin but also to your pocket.

As a general rule of thumb, use half of what you would typically and in fact, if you find its not absorbing you need to use less. Begin with half a pump and then add more if you need it.

You will be surprised how long the product will last, and it will give you incredible benefits!

Skin-rg is a premium salon skincare brand that was founded by Deborah Scott, a highly trained expert therapist and qualified beauty teacher and nutritionist.

The creators of Skin-rg developed the products in-house, drawing from their extensive experience working in the field to create powerful salon and spa products that therapists and clients alike could rely on for incredible results without compromising on quality or ingredients.

Rather than being driven by profits, each formula is crafted with a focus on high-quality, effective ingredients. This means that Skin-rg products are not only potent, but also affordable, making them accessible to a wider range of people. Unlike many other brands, Skin-rg does not compromise on quality or cut corners to increase profits.

Over the last decade, Skin-rg has remained true to its values, working with outlets from England to New Zealand to create cutting-edge eco-friendly formulas and treatments that utilise the maximum amount of ingredients to deliver the full benefits to clients.

If you're looking for a premium skincare brand that truly delivers, Skin-rg is the perfect choice.

Please be aware that the UK is not part of the EU so therefore when we send a parcel to another country there may be delays due to your local customs placing import taxes on your product.

We recommend you allow additional time for your local authority to process your parcel and use your tracking to contact your local authority to find out what is happening with the parcel.

You can contact us on +(44) 01621 736382 where our team will be happy to work through your questions or you can complete the below contact form and we will get back to you through your chosen method. Generally we aim to answer your questions within a couple of hours.

ORGANIC High Tech Formulas Real Results
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ORGANIC High Tech Formulas Real Results
VEGAN Feel Confident With 0% Animal Derivatives
CRUELTY FREE Responsible Ethical Uncompromising
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